Frequently asked questions
Byzar takes up to 2 business days to process an order and product is delivered within the standard delivery time of 5 to 7 days, once the order is successfully placed on our website and the confirmation message regarding the same has been received by the customer.
Customers will receive an update regarding the order either through an email on the registered email id or a message on the registered mobile number as soon as the order is handled.
In such a case you do not need to worry and simply send a screenshot of the payment that has been successfully made and Whatsapp on +91-9068783321 or mail it to support@byzar.in after which our support team shall get in touch within 24hrs.
Once the order is dispatched, a shipping confirmation message along with the tracking id is sent on the registered email id and phone number of the customers, the same tracking id can be used to track the order.
Byzar takes pride in keeping the personal information of all its customers strictly confidential and is used only by Byzar for the purpose of understanding the preferences of its customers better.
Byzar provides different payment options such as cash on delivery, debit/credit card payment, net banking and payment through wallets and UPI such as Paytm, Phonepe, Google pay for its customers, payment method can be selected as per the convenience of the customer.
If a customer wishes to cancel an order, an email regarding the same must be sent to support@byzar.in within 5 hours of placing the order.
Refund against a canceled order shall be processed within 3-5 working days from the date of cancellation.
Byzar takes full responsibility of replacing or repairing the products at no additional cost provided the product damage or replacement lies within its replacement and return policy.
A customer can claim warranty by registering the product with Byzar within 10 days of purchase and further can contact us on 9068783321/ support@byzar.in regarding any query.
Byzar provides 3 or 6 or 12 months' warranty on all its products. This warranty can be extended by upto 2 months on leaving a review of the product purchased from online sites.
To register a complaint regarding a product or any other issue on the website, the customer can mail us at support@byzar.in or contact us at 9068783321, where the team will try to resolve the issue within 24hrs.
A water purifier is one of the most important house appliance. With a host of waterborne diseases, it is important to know that you are drinking and cooking in clean water. If you have a faulty RO or water purifier system, it is extremely important to get it repaired so you and your family stays healthy.
Following services are available.
Installation and uninstallation of a water purifier
Water purifier repair
Basic serving which includes changing the pre-filter, cleaning of the tank, cleaning of all filters, checking for electrical components, pump and RO tubes
Regular servicing which also includes changing of sediment filter apart from all that is stated in basic servicing
A comprehensive servicing of the RO system that would include changing of RO membrane apart from all that is a part of regular servicing
The verified experts of Byzar can repair and clean all the types of water purifier systems available in India along with leading brands such as Aquaguard, Kent RO. Eureka Forbes models etc. Following are the common types of water purifier systems:
RO water purifier system
UV water purifier system
UF water purifier system
Multi stage water purifiers or universal water purifier system
Yes we do. Byzar offers a host of choices when it comes to regularly maintaining the water purifier system in your home to ensure its longevity.
At the time of purchase of a water purifier, we suggest that you conduct ample research before having it installed at your home. Here are some points to consider:
Find out the water chemistry- Is it hard or soft water? What is the level of contamination? A water purifier repair help you answer the questions
person or expert will be able to Whether you want the water purifier for the entire water system in your house or just for drinking Certifications and accreditations of the selected brands
Understand the maintenance costs involved. Replacement of a high quality RO membrane will cost you more The filtering speed (if it is a RO filter)
Warranty on the product
Here are the possible indicators that can help you determine that your RO water purifier system is not working:
No water or a slow flow through the faucet
Bad taste or odour
Leaking pre or post filter housing
Noisy drain
System is continually running and doesn't stop once the water is filled up in the tank
No water dispensed
Leaking membrane housing
TDS or total dissolved salt of water determines its drink ability. They comprise inorganic and organic salt in water, which classifies its consumption. The TDS level of drinking water should be below 300 mg/Litre.
We recommend the changing of pre-filters to be done every 3 months, and the sediment filters should be changed
every 6 months.
When you book the service on the Byzar, you can view the rate cards for spare parts that are given on the service page. This will give you an idea of the cost involved.
Yes. Our experts give you a service guarantee of 30 days.
A pre filter is a filter that is fitted outside the purifier where the sediment level in the water is high. It removes sand, dust, slit and other particles from the water.
A sediment filter is the filter that comes into play in the first stage of filtration inside the purifier. It functions like a net that filters unwanted dirt particles as water flows through the system
The filters contain activated carbon particles which help absorb pollutants that are not visible to the eye such as chlorine, pesticides and other chemicals, making water free from unpleasant taste, color and odour. Ensure that the carbon filters in your RO has an iodine value of 1100.
The most crucial part of a water purifier system is the RO membrane. It removes the dissolved impurities and reduces the TDS level of the water to the desired level. We recommend brands such as Byzar, Dow, Pentair, TFC and CSM for RO membrane and suggest that you check the brand name before installation/change/repair.